Once a unit is sold by the sales and marketing department, the role of customer care department comes in. Customer care module acts as a powerful tool in managing detailed customer care procedures by the customer care department. Not only does it reduce the workload but also provides important information related to client's payment status, payment schedule etc.

This module is capable of intimating on time or before time different letters like Welcome letter, Allotment letter, Reminder letter. Possession letter, etc. that are to be issued to various customers.

Another additional feature of this module is auto SMS where the client automatically receives reminders in the form of SMS. Also any kind of feedback from the customer comes to customer care department only and a prompt response always play an important role in building company's image.

Salient Features

• Manage complete details of all customers along with payment received, dues, payment schedule, Cheque Status, PLC & Other Charges, etc.

• Manages all the transactions related to transfer of properties according to the company policy.

• Provision for cancellation of allotment as per the company policy.

• Mail Merge : Provision to draft and save multiple letter formats for various occasions and to merge them with the client database for fast and accurate communication.

• Auto Alert Facility that timely alerts the customer care executive for various letters, payments reminders, etc on or before the due date.

• Email Notifications: Bhoomi will send email notifications automatically to all the customers, once the command is given.

• Auto SMS Forwarding.

• Payment Tracking : Monitors the payment due and overdue for each customer, send reminders, and receive the payment along with generation of receipt.

• Cheque status : monitors the status of each cheque with the accounts department and take action thereafter.

• Interest Calculation : Bhoomi facilitates the interest calculation on any due payment as per the company policy.

• Dispatch Record : Bhoomi maintains detailed record of all the letters dispached to various customers along with their confirmation.